Mindful

All Systems Operational

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Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Management Portal Operational
Mindful Insights Operational
Mindful API Operational
Mindful Scheduler Widgets Operational
Mindful Webhooks Operational
On-Premise Scheduler Widgets Operational
Mindful Connections Operational
Notifications Operational
Datastore Operational
Mindful Callback Voice - Americas, US East Operational
Mindful Callback Voice - Americas, US West Operational
Mindful Callback Voice - LATAM, São Paulo Operational
Mindful Callback Voice - EMEA, Frankfurt Operational
Mindful Callback Voice - APAC, Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Mindful Callback (EMEA and APAC) May 22, 2025 14:00-16:00 EDT

We will be performing maintenance for the EMEA and APAC regions at this time. This maintenance is for the previously communicated SIP TLS certificate update from Entrust certificates to SSL.com certificates. This maintenance only affects clients with direct SIP connections to Mindful.
Posted on May 16, 2025 - 13:36 EDT

Scheduled Maintenance - Mindful Callback (US and LATAM) May 22, 2025 22:00 - May 23, 2025 00:00 EDT

We will be performing maintenance for the US and LATAM regions at this time. This maintenance is for the previously communicated SIP TLS certificate update from Entrust certificates to SSL.com certificates. This maintenance only affects clients with direct SIP connections to Mindful.
Posted on May 16, 2025 - 13:37 EDT
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Completed - The scheduled maintenance has been completed.
May 9, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:00 EDT
Update - Update: we are rescheduling this maintenance for next week at the same time.
May 2, 00:36 EDT
Update - UPDATE: Some interruption to service is expected during this maintenance window.
Apr 25, 11:47 EDT
Scheduled - We will be performing maintenance on Mindful Callback during this time.

Some interruption to service is expected during this maintenance window.

Apr 24, 10:18 EDT
Resolved - This incident is resolved. The certificate change has been reverted and the system is set back to pre-maintenance settings.
May 9, 10:24 EDT
Identified - We have identified an issue with SIP certifications after scheduled maintenance last night. Our Development team has identified the issue and are currently putting a fix in place.
May 9, 10:00 EDT
May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 23:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 EDT
Scheduled - We will be performing maintenance on Mindful Callback during this time for US and LATAM regions. Some interruption to service is expected during this maintenance window.
May 2, 00:37 EDT
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.