Mindful
Update - Our 3rd party cloud provider has observed signs of their services returning to a healthy state following latest mitigation actions. Mindful components such as APIs, Scheduler Widgets and Insights continue to experience service degradation as recovery steps take place. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 2025 - 14:35 EDT
Update - Due to ongoing platform provider issues, multiple Mindful services are experiencing degradation. This includes impacts now to Scheduler Widgets, which could impact the registration of calls within those channels. Users may continue to encounters service interruption to API endpoints and historical reporting within Insights. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 2025 - 11:53 EDT
Update - We have noticed an expanded outage that encompasses our API service which is impacting additional API endpoints. This has resulted in degradation to both Mindful Insights and Mindful API services. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 2025 - 10:55 EDT
Investigating - Our 3rd party cloud provider is experiencing service degradation which is causing Mindful's historical reporting and API services to be impacted. There is no data loss at this time, however, the processing of the data has been delayed. We will continue to monitor the situation and provide updates as necessary.
Oct 20, 2025 - 09:49 EDT

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Management Portal Operational
Mindful Insights Degraded Performance
Mindful API Degraded Performance
Mindful Scheduler Widgets Degraded Performance
Mindful Webhooks Operational
On-Premise Scheduler Widgets Degraded Performance
Mindful Connections Operational
Notifications Operational
Datastore Operational
Mindful Callback Web Operational
Mindful Callback Voice - Americas, US East Operational
Mindful Callback Voice - Americas, US West Operational
Mindful Callback Voice - LATAM, São Paulo Operational
Mindful Callback Voice - EMEA, Frankfurt Operational
Mindful Callback Voice - APAC, Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Mindful Callback (US and LATAM) Oct 23, 2025 22:00 - Oct 24, 2025 02:00 EDT

We will be performing maintenance on Mindful Callback's US and LATAM voice infrastructure at this time. No downtime or caller impact is expected.
Posted on Oct 15, 2025 - 19:12 EDT

Scheduled Maintenance - Mindful Callback (EMEA and APAC) Oct 24, 2025 13:00-17:00 EDT

We will be performing maintenance on Mindful Callback's EMEA and APAC voice infrastructure at this time. No downtime or caller impact is expected.
Posted on Oct 15, 2025 - 19:12 EDT
Oct 20, 2025

Unresolved incident: Mindful Insights and Mindful API - performance degradation.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.