Mindful
All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Management Portal Operational
Mindful Insights Operational
Mindful API Operational
Mindful Scheduler Widgets Operational
On-Premise Scheduler Widgets Operational
Notifications Operational
Datastore Operational
Mindful Callback Voice - Americas, US East Operational
Mindful Callback Voice - Americas, US West Operational
Mindful Callback Voice - LATAM, São Paulo Operational
Mindful Callback Voice - EMEA, Frankfurt Operational
Mindful Callback Voice - APAC, Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Saturday June 15th at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity.

The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

Posted on Jun 11, 2024 - 10:06 EDT
Mindful Callback Maintenance - APAC, EMEA Jun 20, 2024 15:00-17:00 EDT
We will be performing scheduled maintenance at this time. No downtime or caller impact is expected. Notes about this release can be found here.

NOTE: This outage only impact clients that have migrated to our Spring '23 Release in the APAC and EMEA regions.

Posted on Jun 11, 2024 - 15:56 EDT
Mindful Callback Maintenance Jun 20, 2024 22:00 - Jun 21, 2024 01:00 EDT
We will be performing scheduled maintenance at this time. A brief disruption for the Handoff (messaging) block list is expected during this maintenance window. Notes about this release can be found here.

NOTE: This maintenance only impacts clients that have migrated to our Spring '23 Release.

Posted on Jun 11, 2024 - 15:54 EDT
Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Monday July 1st at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity.

The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

Posted on Jun 11, 2024 - 10:07 EDT
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 23:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 EDT
Scheduled - We will be performing scheduled maintenance at this time. No downtime or caller impact is expected.

NOTE: This outage impacts clients across all environments in the US and LATAM regions only.

May 28, 10:27 EDT
Completed - The scheduled maintenance has been completed.
Jun 4, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:00 EDT
Scheduled - We will be performing scheduled maintenance at this time. No downtime or caller impact is expected.

NOTE: This outage impacts clients across all environments in the EMEA and APAC regions only.

May 28, 10:29 EDT
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024
Completed - The scheduled maintenance has been completed.
Jun 1, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:00 EDT
Scheduled - Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Saturday June 1st at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity.

The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.

May 2, 13:33 EDT