Mindful
All Systems Operational

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Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.


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Management Portal Operational
Mindful Insights Operational
Mindful API Operational
Mindful Scheduler Widgets Operational
On-Premise Scheduler Widgets Operational
Notifications Operational
Datastore Operational
Mindful Callback Voice - Americas, US East Operational
Mindful Callback Voice - Americas, US West Operational
Mindful Callback Voice - LATAM, São Paulo Operational
Mindful Callback Voice - EMEA, Frankfurt Operational
Mindful Callback Voice - APAC, Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mindful Callback Maintenance - Shared instances Jun 9, 2023 22:00 - Jun 10, 2023 03:00 EDT
We will be performing scheduled maintenance at this time. Downtime is expected throughout this maintenance window that will affect callers and users. Notes about this release can be found here.
Posted on Jun 03, 2023 - 04:54 EDT
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023
Mindful Messaging - SMS Message Delivery
Resolved - We have been notified of an issue related to SMS message delivery that affected multiple carriers on June 5, between 6:00 and 6:35 pm ET. This issue may have affected the delivery or receipt of SMS messages, campaigns, and notifications for some customers. Our vendor partner has remediated the issue and is monitoring the situation.
Jun 5, 18:00 EDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023
Mindful Callback Maintenance - Shared instances
Completed - The scheduled maintenance window is now complete and the platform is back to operational. We will schedule another maintenance window for next week to complete our planned maintenance.
Jun 3, 04:51 EDT
Verifying - The platform is operational, we are doing final verifications to ensure everything is operational as expected.
Jun 3, 03:06 EDT
Update - Scheduled maintenance is still in progress. Our planned update was not successful so we are rolling back now and should have the platform back up soon.
Jun 3, 02:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 EDT
Scheduled - We will be performing scheduled maintenance at this time. Downtime is expected throughout this maintenance window that will affect callers and users. Notes about this release can be found here.
May 25, 09:22 EDT
Jun 2, 2023
Mindful Digital and Conversation Bridge Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 21:00 EDT
Scheduled - Mindful Digital and Conversation Bridge will be undergoing scheduled maintenance at this time. Widget and API connectivity should experience little to no downtime during this update.
Jun 2, 10:37 EDT
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

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