Mindful Status

Mindful

All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.

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Management Portal Operational

Mindful Insights Operational

Mindful API Operational

Mindful Scheduler Widgets Operational

Mindful Webhooks Operational

On-Premise Scheduler Widgets Operational

Notifications Operational

Datastore Operational

Mindful Callback Voice - Americas, US East Operational

Mindful Callback Voice - Americas, US West Operational

Mindful Callback Voice - LATAM, São Paulo Operational

Mindful Callback Voice - EMEA, Frankfurt Operational

Mindful Callback Voice - APAC, Sydney Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - no downtime expected Jul 30, 2024 15:00-19:00 EDT

We will be performing maintenance on our Frankfurt and Sydney voice infrastructure at this time. No downtime or caller impact is expected.

NOTE: This maintenance does not impact clients using our legacy platform at callback.mindful.cx
Posted on Jul 23, 2024 - 17:42 EDT

Scheduled maintenance - no downtime expected Jul 30, 2024 22:00 - Jul 31, 2024 02:00 EDT

We will be performing maintenance on our US-East, US-West and São Paulo voice infrastructure as well as our Scheduler application at this time. No downtime or caller impact is expected.

NOTE: This maintenance does not impact clients using our legacy platform at callback.mindful.cx
Posted on Jul 23, 2024 - 17:44 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Mindful Callback maintenance (no downtime expected)

Completed - The scheduled maintenance has been completed.
Jul 16, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT

Scheduled - We will be performing maintenance on Mindful Callback during this window to enable the migration of a small number of clients to our latest platform. No impact is expected to calls or users.
Jul 10, 10:17 EDT

Jul 15, 2024

Mindful Scheduler and Conversation Bridge Maintenance

Completed - The scheduled maintenance has been completed.
Jul 15, 22:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 EDT

Scheduled - Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of Monday July 1st at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity.

The only effect should be a brief disruption in Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.
Jun 27, 11:31 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.