Mindful Status

Mindful

All Systems Operational

About This Site

Whether it’s a scheduled maintenance window or a reported incident, this status page provides you with up-to-the-minute notifications. For planned maintenance, we will update you when the maintenance is scheduled, in-progress, and completed; for service interruptions, we will let you know when the incident has been identified and resolved.

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Management Portal Operational

Mindful Insights Operational

Mindful API Operational

Mindful Scheduler Widgets Operational

On-Premise Scheduler Widgets Operational

Notifications Operational

Datastore Operational

Mindful Callback Voice - Americas, US East Operational

Mindful Callback Voice - Americas, US West Operational

Mindful Callback Voice - LATAM, São Paulo Operational

Mindful Callback Voice - EMEA, Frankfurt Operational

Mindful Callback Voice - APAC, Sydney Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

Mindful Messaging Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 11:56 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 10:30 EDT

Scheduled - We will be performing scheduled maintenance at this time. Some downtime is expected during this maintenance window that will affect notifications being sent from Mindful.
Sep 15, 15:09 EDT

Sep 23, 2023

Mindful Scheduler API Request Outage

Resolved - Mindful Scheduler and Conversation Bridge APIs have been restored to full functionality.
Sep 23, 15:52 EDT

Monitoring - Mindful Scheduler API connectivity has been restored and is actively being monitored before deeming this issue resolved.
Sep 23, 15:26 EDT

Update - We are continuing to work on a fix for this issue.
Sep 23, 12:49 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 23, 12:49 EDT

Mindful Scheduler and Conversation Bridge Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 12:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 12:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 11:02 EDT

Scheduled - Mindful Scheduler and Conversation Bridge will be undergoing a brief maintenance on Saturday, 9/23 at 12 PM EDT. No downtime is expected during this period and widget and API functionality should persist throughout.
Sep 23, 11:01 EDT

Mindful Callback Maintenance - Shared instances

Completed - The scheduled maintenance has been completed.
Sep 23, 03:50 EDT

Update - Scheduled maintenance is still in progress. We are extending the maintenance window a couple of hours in order to finish this. We'll post additional updates as needed.
Sep 23, 02:50 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 EDT

Scheduled - We will be performing scheduled maintenance at this time on all shared environments. Some downtime is expected during this maintenance window for clients that have migrated to our Spring '23 Release.
Sep 14, 22:08 EDT

Sep 22, 2023

Mindful Datastore Partial API Outage

Resolved - Mindful Datastore’s APIs Service has been fully restored and all endpoints are once again fully operational.
Sep 22, 17:33 EDT

Identified - Starting at approximately 2:55 PM EDT Friday 9/22, some Mindful Datastore clients may be affected by a partial outage of the Mindful Datastore API. The issue and its resolution are currently being investigated.
Sep 22, 15:50 EDT

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

Mindful Scheduler and Conversation Bridge Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 22:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 EDT

Scheduled - Mindful Scheduler and Conversation Bridge will be undergoing a brief period of maintenance the evening of 9/11 at 10PM EDT to help remediate the issue causing recent period of brief disruption in connectivity.

The only effect should be a brief period of loss of Premises to Cloud connectivity via the Cloud Connector, and should recover quickly and automatically after a brief downtime.
Sep 7, 13:40 EDT

Mindful Messaging - SMS Delivery via Aerialink

Resolved - Service has been fully restored.
Sep 11, 15:36 EDT

Monitoring - Messages are currently sending via Mindful and we await confirmation from Aerialink before deeming this issue fully resolved.
Sep 11, 15:33 EDT

Identified - Mindful Messaging is currently experiencing a deprecation of service due to an Aerialink Outage that leaves Mindful currently unable to send or receive message via Aerialink. We are currently monitoring that outage and will provide an update when it has been remediated.

Link to Aerialink status page incident: https://status.aerialink.net/incidents/k265g4q01p7d
Sep 11, 14:59 EDT

Sep 10, 2023

No incidents reported.