We will be performing maintenance on Mindful Callback's voice infrastructure at this time. This update will include the recent SIP Access Control List changes that have been previously communicated in-app and via email. There is no downtime or caller impact expected as part of this release but because of the nature of what we are changing, if you are a direct SIP client and have not added your changes to the new Access Control List, you could see dropped traffic. Please reach out to our support team for any questions or assistance.
Also note, this cutover will take place for all voice regions at the same time.
Posted Aug 20, 2025 - 16:37 EDT
This scheduled maintenance affects: Mindful Callback Voice - Americas, US East, Mindful Callback Voice - Americas, US West, Mindful Callback Voice - LATAM, São Paulo, Mindful Callback Voice - EMEA, Frankfurt, and Mindful Callback Voice - APAC, Sydney.